Hawaii Medical Service Association Supervisor, Operations Analysis and Support Units (QUEST) in Kapolei, Hawaii
Company:Hawaii Medical Service Assn.Job Title:Supervisor, Operations Analysis and Support Units (QUEST)Exempt or Non-Exempt:ExemptIsland:OahuCity:KapoleiLocation:KapoleiEmployment Type:Full TimeJob Summary:Oversee activities for operational units responsible for the analysis, coordination and implementation of QUEST Integration (QI) projects, provider contract loads & updates and membership enrollment. Ensure customer service levels and department priorities are adequately met through effective coordination and assignment of work. Serve as the primary point of contact for QI Operations on cross-departmental projects. The Supervisor, QI Operations Analysis and Support Units will be responsible for recruitment, training, and development of staff in the QI Operations Analysis & Support, File Maintenance and Enrollment unitsDuties and Responsibilities:
Select, train, develop and organize operational unit staff to meet business objectives, includes but not limited to:
Assesses and addresses staff training needs
Establish and update individual objectives & Performance standards that support the unit and department goals
Maintain and reinforce performance standards
Maximize staff performance through mentoring, continuous learning and training
Ensure staff has the necessary knowledge and skills, to meet business needs
Provide direction and coaching to resolve business issues in support of operational units to include but not limited to:
Understanding the various business needs to effectively support the operational units with System related issues, project deliverables provider data contract loads & updates and membership enrollment updates
Leads, facilitates and organizes business teams in solving business issues.
Direct and ensure that operational Units meet business needs and objectives to include but not limited to
Timely completion of system updates and project deliverables
Timely Provider contract loads and updates
Timely Membership Loads and updates
Develop Unit Business Plan and Budget. Monitors/Manages Unit Plan performance against Unit Plan. Monitors/Manages Budget Expenses effectively.
Other duties as assigned.
Bachelor’s degree and 4 years of experience of which 2 must be in the team lead/project or lead/supervisory capacity; or equivalent combination of education and related work experience.
Effective communication Skills
Proficiency in using PC and Microsoft Office applications
After hours and weekend work may be required to meet deadlines.