American Express Virtual Team Leader - Travel and Lifestyle Services (Central Region) in Honolulu, Hawaii
Know the way forward. Show the way forward. Our dynamic Team Leaders create an engaging and high performing environment to manage, lead and coach a team of dedicated Travel Consultants who provide leisure travel services to our Premium Card Members. Passionate about customer commitment, they use their strong leadership skills to motivate and inspire the team to deliver extraordinary service by surpassing the expectations of American Express Card Members and reaching our business goals with outstanding results.
Don’t create followers. Create future leaders.
If there’s a way to give our customers what they want, you’ll find it. And that means knowing how to:
Inspire your team to achieve their goals through at an individual and team level
Evaluate your teams performance, and provide consistent coaching and feedback to drive continuous improvement
Recognize key performance indicators and create individual development and action plans that are owned and driven by the employees
Conduct team meetings, to lead your team through change or to ensure they are informed of any issues which may affect the way they service our Card Members·
Ensure first-class service delivery is the main priority
Do you have what it takes to build a career here?
Minimum 2-year supervisory experience
Travel or hospitality industry experience highly preferred
Call center experience a plus
Demonstrated passion for service with the ability to resolve customer issues and concerns.
Maintain resilience, composure and remain positive under pressure and changing circumstances at all times
Strong consultative coaching skills with ability to confidently motivate and inspire a team
Good time management and can effectively prioritize team workloads
Excellent written and verbal communication skills
Bachelor Degree is preferred
Knowledge of GDS system a plus
Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
*This position is supporting a team in the Central region and candidates must reside within the Central Time Zone in order to be considered. Hours of operation are from 5:00am – 2:30am CST. The shift for this role will run Tuesday - Saturday rom 2:30pm-11pm CST.*
American Express is an equal opportunity employer.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Title: Virtual Team Leader - Travel and Lifestyle Services (Central Region)
Requisition ID: 18004678