Hawaii Medical Service Association Support Services Representative (Provider Service) in Honolulu, Hawaii
Company:Hawaii Medical Service Assn.Job Title:Support Services Representative (Provider Service)Exempt or Non-Exempt:Non-ExemptIsland:OahuCity:HonoluluLocation:HonoluluEmployment Type:Full TimeJob Summary:Track receipt and resolution of and, research and respond to provider Tier 1 inquiries regarding pay for quality and PCMH programs received by telephone, email, fax and mail. Triage other calls per established standard operating procedures. Participate in member and provider outreach via phone in support of division campaigns and special projects.Duties and Responsibilities:
Receive and respond to inquiries received by telephone, email, fax and mail. Triage incoming inquiries received by telephone, email, fax and mail and re-direct those inquiries per established work flows and processes.
Data enter information regarding inquiries into tracking application.
Follow up on open inquiries that have been referred to others.
Conduct outreach via phone, email and fax.
Performs other duties as required.
High School Diploma or equivalent
Familiarity with PC office applications.
Good verbal and written communication skills.
Strong telephone servicing skills.