Wireless Advocates Senior District Manager, Hawaii in Honolulu, Hawaii

Headquartered in Seattle, Washington, Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Wireless Advocates operates retail kiosks and online sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).

As the Senior District Sales Manager, Hawaii, you’ll own a very important market in our Wireless Advocates channel, serving one of the nation’s leading retailers, Costco, as well as members of the United States military and their dependents. You’ll work closely with your team to deliver outstanding sales results, operational excellence and an exceptional member experience in both channels. From recruiting and staffing to driving daily sales performance, you’ll assess each location to identify areas of improvement and respond quickly. And, with the same focus, you’ll celebrate success to reinforce your team’s effort and accomplishments. During your location visits, you’ll put your assessment skills to work, monitoring everything from sales behaviors to product knowledge. Your keen eye will help you identify issues, devise action plans and seek opportunities to refine and grow our business. As you cultivate working relationships with your Regional Director, Kiosk/Wireless (Store) Managers, Wireless Sales Experts/Wireless Sales Representatives and peers, you’ll gather the tools to build success across your district, tracking overall market performance and creating effective action plans to meet your goals. Since this role works across two different channels, you must maintain strict confidentiality about both businesses and balance the different expectations and knowledge of each.

Individuals who excel as District Managers have a natural ability to lead team members and instill confidence in the people around them. In this role, you’ll be the enthusiastic coach motivating your team members to learn, strive for improvement and feel a real sense of pride in achieving their goals. You’ll maintain grace under pressure, with an honest attitude and an informal, yet professional, style that sets the stage to get the job done in a manner consistent with the company’s key tenets and guiding principles. You display a natural curiosity in areas of uncertainty, you’ll also give immediate and useful feedback, communicating in a way that makes people eager to collaborate with you. This position also demands that (a) you are able to deliver results in two channels, serving very different markets, (b) you are diligent about tracking numbers—making clear sense of the applicable data and making your next action plan, and (c) you are a subject matter expert on all aspects of sales and store operations in both channels. With clear and definitive objectives, you will continuously identify performance gaps for each team member and successfully implement a plan to close those gaps.

Core Responsibilities

  • Manages 11 Kiosk/Wireless Managers in the successful operation of Wireless Advocates branded kiosks within Costco warehouses or Military exchanges. Spends 4 days per week in stores assessing and coaching team members /recruiting talent, and 1 day per week on planning/administrative/oversight activities.

General Leadership:

  • Holds team members accountable to all Wireless Advocates performance standards, minimizing or eliminating performance gaps in each location with a sense of urgency, and escalates serious issues when appropriate.

  • Positively contributes to our guiding principles and key tenets by creating an engaging work environment for our employees and the members we serve.

  • Communicates relevant information throughout the district in a timely and effective manner.

  • Conducts regular kiosk visits/touch base meetings with Kiosk/Wireless Managers as well as conference calls, trainings and meetings to foster knowledge, highlight team achievements and share best practices.

  • Develops and maintains effective working relationships with Costco GMs and Military host personnel at each location.

  • Actively engages with business partners at Support Headquarters (SHQ), such as Loss Prevention, Human Resources, Revenue Assurance, Operations, etc.

  • Develops strong working relationships with carrier partners, including maintaining bi-weekly meetings which include kiosk visits and follow-up on results.

  • Maintain knowledge of differing Military Exchange and Costco procedures and programs such as POS, inventory, sales promotions.

Sales and Operational Performance:

  • Consistently meets or exceeds sales and performance expectations in each location.

  • Creates a sharp focus on sales and sales generating activities every day in each location.

  • Proactively identifies and addresses sales and/or operational gaps.

  • Ensures operational and training compliance at all locations within established timelines.

  • Aggressively manages expenses, including promoting and practicing close adherence to the company’s travel policy and ensuring the same of all team members.

  • Proactively reviews sales and operational reporting to identify potential risks and creates plans to address.

Staffing & Scheduling

  • Actively manages recruiting and staffing for all district positions.

  • Ensures all locations are staffed and scheduled for maximum productivity.

  • 3 or more years of experience in consultative sales and sales management experience in an operationally-sound retail environment or in fields involving consumer technology, applications and content.

  • Experience managing multiple store locations.

  • Experience working in both Costco and in military exchanges is preferred.

  • Well-versed in all aspects of retail store operations.

  • Is customer-obsessed.

  • Demonstrated success in staffing stores with high quality candidates.

  • Highly effective at coaching, training and developing a sales team and achieving results. through clear performance expectations and accountability.

  • Understands key performance indicators and financial/operational performance data and has the proven ability to translate into action plans.

  • Established reputation for honest/ethical leadership and leading by example.

  • Highly-effective communication and interpersonal skills.

  • Skilled at problem solving and conflict resolution

  • Ability to maintain confidential information from two business channels.

  • Well-developed ability to make sound decisions.

  • Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).

  • Ability and commitment to outside normal operating hours, including evenings, weekends and/or holidays.

  • Must have high school diploma; BA or BS preferred and/or equivalent work experience

  • Valid driver’s license, proof of insurance and compliant driving record.

    Leadership Competencies

  • Business insight

  • Directs work

  • Ensures accountability

  • Drives results

  • Attracts top talent

  • Develops talent

  • Courage

  • Self- awareness

  • Self-development

  • Situational adaptability

Work Environment

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, talk, see and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.

Requisition ID: 2018-11709

External Company URL: www.wirelessadvocates.com

Street: 4725 Bougainville Drive