Hawaii Pacific Health Patient Service Rep - Hawaii Kai, Administration in Honolulu, Hawaii

Job Description

Founded in 1921, Straub Medical Center is a fully integrated nonprofit health care system with a 159-bed tertiary care hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai‘i. With more than 300 employed or contracted physicians who are leaders in their fields, Straub provides its patients with expert diagnoses and treatments for more than 30 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, women’s health, vascular and urology. Straub is home to the Pacific Region’s only multi-disciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai‘i, such as pioneering minimally invasive cardiac surgery and total joint replacement. In 2010, the American Heart Association recognized Straub in three areas of excellence: Coronary Artery Disease (Gold Award), Heart Failure (Silver Award) and Heart Attack (Bronze Award.)

The Straub Hawai‘i Kai Family Health Center covers 12,000 square feet of patient care area and offers women's health services, adult primary care, pediatric care and specialty care. The center provides convenient and quality service close to home for our patients, who also have access to over 300 specialists and all the services of Straub Clinic & Hospital. The Administration team works closely with staff to ensure that the center’s operations are running smoothly and that we are delivering the highest quality care to our patients and their families. Administrative staff support the facility with warm customer service, clinical competency and fiscal responsibility.

As a Patient Service Representative, you will help to ensure that Straub Hawai‘i Kai patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Medical Center, Honolulu, HI

Work Schedule: Day/Evening - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-9) and Current Procedural Terminology (CPT) coding certification.

EOE/AA/Disabled/Vets

Position Patient Service Rep - Hawaii Kai, Administration

Category Administrative

Employment Type Employee

Location Straub Medical Center, Honolulu, HI

Req ID 10207