The Salvation Army Case Manager in Honolulu, Hawaii
THE SALVATION ARMY HAWAIIAN & PACIFIC ISLANDS DIVISION
PATHWAY OF HOPE CASE MANAGER
Department: DHQ Program Department Position Title: Pathway of Hope Case Manager Supervisor:
Director, Oahu Family Services FLSA Status: Non Exempt
Date: September 18, 2017
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.
The Salvation Army, an international movement, is an evangelical part of the
universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name
The Pathway of Hope (POH) initiative of The Salvation Army aims to provide
strengths-based case management services to individuals and families who are homeless or at-risk of becoming homeless, prior residents of treatment programs, prison, foster care, and rehabilitation
facilities. The Case Manager will work with clients who desire to increase their ability to become self-sufficient. The Case Manager will participate in community outreaches, conduct client intake
and assessments, provide one-on-one personal goal setting, help navigate through barriers by sourcing services, make referrals, advocate for clients especially pertaining to housing,
employment, and a place of community.
The Case Manager will follow through on assigned cases. This
position will require collaborating with other services within the Salvation Army which demands flexibility in time schedule and adaptability in varying work locations.
The POH case manager helps
clients build a strong network of support. The Case Manager will write case notes and case plans,
collect and enter client data into identified social services management systems, such as the HMIS.
The Case Manager is culturally competent and able to draw upon the Hawaiian, Asian and Pacific
Islander cultural values that promote a healthy, balanced life style.
A Bachelor's degree in Human Services/Social Work preferred, or
equivalent work experience, with knowledge of addiction and recovery, community re-entry, and an
understanding of the issues impacting Hawaii's homeless population. A Certified Substance Abuse
Counselor (CSAC) certificate with at least one year of experience in substance abuse or related
case management may be substituted for a degree. A knowledge of community resources preferred. Must
have both a current Hawaii State Driver’s License, and a personal vehicle and be CPR certified. The
POH Case Manager must understand and support the work and the mission of The Salvation Army
reflected in character, values and beliefs.
· Conduct intake and client assessments as appropriate which may include the Vulnerability Index
and Service Prioritization Tool (VISPADT), and Pathway of Hope tools such as URICA, Client
Sufficiency Matrix and Herth Hope Index.
· Work alongside other homeless providers in determining the best course of action for each case.
· Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each
· Record and maintain accurate client information, with thorough data entry, utilizing the Homeless
Management Integrated System (HMIS) and TSA’s Bridges and Others (BO)
· Maintain client notes and documentation that are clear, thorough, complete and up-to date.
· Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)
· Meet with client and/or maintain client contact on a regular basis to review the agreed upon
Action Plan and update the plan as needed. Assist clients in identifying barriers to success.
Conduct motivational interviews to support clients in moving toward self-sufficiency.
· Assist clients in obtaining and appropriately utilizing community resources – particularly those
related to housing, employment, recovery support programs, educational opportunities, and other
· Work with clients to facilitate the transport of clients to important appointments, including
getting an ID, court appointments, food pantries, the Welfare office, etc.
· Build a positive network of relationships with community resources as a representative of TSA.
Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional
working rapport with other community program staff.
· Collaborate with the Family Services Office as well as teams of case workers to maximize client
resources and opportunities.
· Support clients in their spiritual growth.
· Flexibility to adjust work schedule as necessary to meet work requirements.
· Interact in a professional and courteous manner at all times with clients, TSA staff, community
groups, vendors, landlords, partners and stakeholders.
· Attend required staff meetings.
· Be accountable regarding following TSA guidelines on documenting financial and material
assistance to clients.
· Attend trainings in the community, as needed, for professional development.
· Attend and complete trainings as required by The Salvation Army policies.
· Perform other duties as assigned
· Work under stressful conditions
· Interact with others with courtesy and tact
· Manage and prioritize multiple projects in an organized and efficient manner to meet tight
· Respond to crisis situations in a calm and effective manner
· Complete projects on schedule
· Maintain confidentiality
· Maintain regular and punctual work attendance
The job of a POH case manager requires sitting; climbing and/or balancing; stooping, kneeling,
bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand
coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and
occasionally more than 50 pounds; traveling by plane,
The POH case manager will be required to talk with co-workers, clients, vendors; requires written
communication to and from co-workers, clients, vendor; talking on the telephones; requires
responding to written or verbal requests of co-workers, clients, and vendors in a timely manner;
requires training/giving verbal and written instructions; requires receiving verbal and written
instructions; requires writing/composing written language; requires reading; requires
visiting/working at other worksites; requires communication via the latest technologies
· BA degree in Social Work or CSAC (Preferred)
· Proficiency in Microsoft Word and Excel
· Basic understanding of data collection
· Valid Hawaii driver’s license
· Travel off-island as necessary
Use office equipment such as computers, photocopiers, scanners, calculators, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41