Bennett Aerospace Computer Systems Support Specialist III in Ft. Shafter, Hawaii
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Bennett Aerospace, Inc. is located in the Research Triangle Park area of North Carolina. Established in 2008, we are a woman owned, veteran owned, certified 8(a) small business that provides scientific, engineering, and technical advisory services to our customers. Primarily focused on Federal Government clients in general, and the Department of Defense in particular, Bennett Aerospace provides expert guidance and advice on the full spectrum of R&D and its applications in engineering, science, medicine, and IT, as well as providing strategic programmatic support in order to meet customer goals and objectives. Bennett Aerospace is a rapidly growing business focused on hiring and retaining the best people.
Bennett Aerospace is seeking a highly motivated Computer Systems Support Specialist, Level #. The successful candidate will directly support the US Army Sustainment Command within a team environment providing technical user assistance, and troubleshooting support in a Windows 10/Active Directory environment.
To learn more about us, please visit us at: www.bennettaerospace.com
Core duties and responsibilities include the following. Other duties may be assigned
Perform remote and touch labor support to Windows operating systems, hardware and peripheral support; to include initial configuration.
Replace failed hardware using warranty support services provided by the vendor.
Deploy pre-configured system images to new hardware.
Use installation trouble ticketing system (Remedy); or facility provided equivalent.
Perform SharePoint/Website content management using approved tools and techniques.
Operate and serve as facilitator for VTC and SVTC systems; to include desktop video conferencing software.
Provide network assistance and troubleshooting to installation Network Enterprise Centers as applicable.
Perform malware detection, elimination, prevention, and reporting using approved tools and resources.
Recognize a potential security violation, take appropriate action to report the incident as required by regulation, and mitigate any adverse impact.
Set up new users, including both account configuration and initial training and orientation, and account creation when necessary.
Implement and monitor IA safeguards for system(s) in accordance with implementation plans and standard operating procedures.
Comply with system termination procedures and incident reporting requirements related to potential security incidents or actual breaches at a desktop level.
Implement applicable patches including information assurance IA vulnerability alerts (IAVA).
Assist the Telephone Control Officer (TCO) with administration of the phone system; to include cellular devices and smartphones.
Maintain documents and processes for hardware lifecycle replacement.
Assist Telephone Control Officer with TCO duties. To include, VOIP phone installation/placement, mobile phone device configuration and setup.
Prepare reports, instructional guides, system documentation using professional writing techniques.
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
2+ years of experience with helpdesk, hardware/software support.
Must be able to certify at DoD 8570.01-M Information Assurance Technical Level 1.
Must have Security+ CE and Windows 10 training (SkillPort accepted).
Must have a current, active Secret clearance.
Must have excellent interpersonal/communication skills and technical writing skills to provide exceptional customer service.
While performing the duties of this job, the employee is frequently required to handle; reach with hands and arms; stoop, kneel, bend, crouch or crawl.
The employee must also occasionally lift and/or move up to 50 pounds or more.
Must have a valid driver’s license.
Candidates with these desired skills will be given preferential consideration:
Technical certifications, such as: MCSA Windows 10, A+, Network
- Current or prior military service
Competitive market-based salary, commensurate with experience and education
Comprehensive benefits package available
We are an Equal Opportunity Employer